Online Advertising Transparency & Privacy Policy

While DemandQuest is primarily a training institute, from time to time we do accept clients & agencies and help them manage their online marketing strategy. It’s DemandQuest’s policy that for every client that we work with that we provide the following:

Total Transparency into your actual ad spend. We never pad our numbers with fees, overages, etc. With DemandQuest you will know exactly what you are paying for and in most cases DemandQuest will not bill Google, MS, Facebook or LinkedIn on your behalf. It’s out policy to have our clients pay the Google, MS, Facebook & LinkedIn directly.
We provide reports for all clients with exact data from Account, Campaign, Keywork, Placement & Ad levels. What you are spending your money on will never be a mystery.
You own your own account & work product created by DemanQuest. DemandQuest will never hold your account hostage. We supply all of our clients administrative credentials into every account and campaign we create at the point of creation. It will always be our clients decision to continue a relationship with DemandQuest.
We do not do long term contracts. DemandQuest operates on a month to month basis. DemandQuest will never force you to pay for services that you are not using.

What to watch out for when selecting an agency:

We believe that it’s important for you to have a great experience with AdWords. If this isn’t the case, please let Google know. Be sure to first work with your third-party partner to try to resolve any issues before contacting Google.

Many third parties have earned our trust by representing the best interests of their advertisers. There are some third parties that are not acting in this way. Here are some activities to watch out for and let us know about:

Not sharing the cost and performance of AdWords campaigns: You have a right to know, at a minimum, the number of clicks, impressions, and cost of your AdWords advertising.
Guaranteeing ad placement, either on a specific advertising channel or in a specific position: It’s not possible to guarantee a specific ad position on Google.com search results pages. AdWords ad position is determined by an auction and changes dynamically with every new search. Some third parties may only charge you if they achieve your desired ad placement, but those that guarantee a specific position (i.e. the top position every time a user searches for your keyword) are misrepresenting how AdWords works.
Claiming to be from Google: Ask this person for their name and to email you from their Google.com email address; if you’re still unsure, forward the email to the address above.
Harassing or bullying you into signing up: Only you can remove your business from the natural or organic search results on Google.com.
Deceptive pricing: The agency may not use the correct advertising budget as agreed with you — make sure that you get an official copy of your agreement in writing.
Claiming AdWords will affect your organic or natural ranking: AdWords advertising has no impact on your organic or natural ranking in the search results; the two are completely separate.

For more information visit: Google Third Party Partners

Privacy Policy

Last Updated: February 15, 2013

DemandQuest is committed to protecting your privacy. This Statement of Privacy applies to the DemandQuest website. This statement governs the data collection, processing and usage practices of DemandQuest. By using the DemandQuest website, you consent to the data practices described in this statement.

Website Collection and Use Practices

DemandQuest collects personally identifiable information, such as your e-mail address, name, company name, home and/or work address and/or telephone number

In the event that you contact through the website, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.

Social Media (Features) and Widgets:

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the “Share This” button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Links to Other Websites

Our Site includes links to other Web sites whose privacy practices may differ from those of DemandQuest. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Testimonials

With your consent we may post your testimonial along with your name.

Public Forums:

Our Web site offers publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through DemandQuest public message boards, blogs, or forums, this information may be collected and used by others. Note: DemandQuest does not read your private online communications with others.

Use of your Personal Information

DemandQuest collects and uses your personal information to operate the DemandQuest website and deliver the services you have requested. DemandQuest may also use your personally identifiable information to inform you of other products or services available from DemandQuest and its affiliates. DemandQuest may also contact you via voluntary surveys to conduct research about your opinion of current services or of potential new services. You will always have the option to unsubscribe (see “To Unsubscribe From DemandQuest” below.) DemandQuest does not sell, rent or lease its customer lists to third parties in which we do not have a formal agreement to provide services to DemandQuest and our customers or prospects. DemandQuest does not share personally identifiable information except as described in this policy. DemandQuest may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, DemandQuest may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries or contact you based on your interest to receive such communications. Such third parties are prohibited from using your personal information except to provide these services to DemandQuest, and they are required to maintain the confidentiality of your information. DemandQuest does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

General Privacy Practices

Tracking Technologies

Log Files

DemandQuest also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites using log files

There is also information about your computer hardware and software that is automatically collected by DemandQuest. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by DemandQuest for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the DemandQuest website. For these purposes, we do link this automatically-collected data to personally identifiable information such as name, email address, address, and phone number.

The DemandQuest website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize DemandQuest pages, or register with DemandQuest site or services, a cookie helps DemandQuest to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same DemandQuest website, the information you previously provided can be retrieved, so you can easily use the DemandQuest features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the DemandQuest services or websites you visit. DemandQuest keeps track of the websites and pages you visit within DemandQuest, in order to determine what DemandQuest services are the most popular. This data is used to deliver customized content and advertising within DemandQuest to customers whose behavior indicates that they are interested in a particular subject area.

Flash Cookies and Other Third Party Tracking Technologies

The Adobe Flash Player (and similar applications) use technology to remember settings, preferences and usage similar to browser cookies but these are managed through a different interface than the one provided by your web browser. This technology creates locally stored objects that are often referred to as “Flash cookies.”

DemandQuest does not use Flash cookies.

Advertising

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here http://preferences.truste.com/. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Clear Gifs (Web Beacons/Web Bugs)

We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie [do not tie] the information gathered by clear gifs to our customers’ personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”

Third Party Tracking Technologies

The use of cookies and web beacons by any tracking utility company is not covered by our privacy statement. We do not have access or control over these third party tracking technologies.

Legal Disclaimer

DemandQuest websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on DemandQuest or the site; (b) protect and defend the rights or property of DemandQuest (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of DemandQuest, or the public.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, request deletion on our site by emailing us at privacy@DemandQuest.com to our Privacy team. We will respond to all access requests within 30 days. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the DemandQuest website.

If you provide DemandQuest with user information, you have the following rights with respect to that information:

To review the user information that you have supplied to us
To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
To request that your user information not be used to contact you
To request that your user information be removed from any solicitation list that we use
To request that your user information be deleted from our records and
To opt out of being solicited by this website or third parties

To exercise any of these rights, please contact us at privacy@DemandQuest.com.

Security of your Personal Information

No method of safeguarding information is 100% secure. DemandQuest uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. DemandQuest secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive personal information (such as a credit card number) is collected on our site and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@DemandQuest.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to this Statement

DemandQuest will occasionally update this Statement of Privacy to reflect company and customer feedback. DemandQuest encourages you to periodically review this Statement to be informed of how DemandQuest is protecting your information. When such a change is made, we will update the “Last Updated” date above. If we make any material changes we will notify you or our Client by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

To Unsubscribe From DemandQuest

You may unsubscribe from DemandQuest marketing communications by clicking on the “unsubscribe” link located on the bottom of the company’s emails. Additionally, you may unsubscribe by contacting DemandQuest Support at (612) 460-8770.

Contact Information

DemandQuest welcomes your comments regarding this Statement of Privacy. If you believe that DemandQuest has not adhered to this Statement, please contact DemandQuest at privacy@DemandQuest.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. DemandQuest is located at 2112 Broadway Street NE, Minneapolis MN 55413. We can be reached by phone at (612) 460-8770.